Changelog
How we make our customers happy, week over week!
Last updated
How we make our customers happy, week over week!
Last updated
December 1st 2023
We've had user-level Slack notifications since day one, and now we're extending that integration to support channel notifications! Channel notifications allow you to set which Slack channels you want to be notified in when a lead qualifies for a workflow. Want to route to a few channels at once? no worries. Want to route to the assigned owner and a public channel? no problem! Here's what's new:
Enable Slack channel notifications on your workflow setup tab
Choose one, or a number of channels to send notifications to upon lead qualification
November 27th 2023
Introduce yourself to your leads with profile videos
Profile videos can be used in place of profile picture, giving you the option of a more dynamic way of introducing yourself to your leads. Recording a profile video means that it will show in place of any profile picture when the widget loads. Here's what's new:
Ability to record a profile video under Settings -> My Account
Videos are muted and do not play until the user clicks it
Videos can be up to 2 minutes long
November 12th 2023
We’re back with another heavy-hitter CRM integration - this time it’s Salesforce. Now you can push lead and company data into your CRM from Ripe.
Here’s what’s changed:
Connect to Salesforce CRM via the integrations page in Ripe
Leads and Companies can now be synced as contacts, leads and accounts based on their Ripe assignment
Unlink the lead in Ripe from your CRM record
Updates and fixes:
October 3rd 2023
Here’s what’s changed:
Add org domain as utm_source to Ripe logo link in widget
Fix with lead went offline call view end state
Fix bug where we didn’t publish leadOffline/leadOnline when lead had alerts turned off
Hubspot webhook event order fix
Clearbit webhook auth failure fix
Updates and fixes:
September 29th 2023
Here’s what’s changed:
Refactored event created handler to speed up lead qualification and move high latency operations to separate handler
Hubspot call syncing
Create Hubspot meeting activity upon booked meeting in Ripe
September 25th 2023
We've given our leads, companies and workflow tables some love, and introduced column visibility and and ordering on all tables. This update allows you to be in control and show the most relevant data for your use case making it easier to surface highly qualified leads from the table view.
Here’s what’s changed:
Table column ordering, and toggling visibility
Other updates and fixes:
Widget custom launcher: Toggle this on in app settings to add a close button to the widget
Ingestion: New Pub/Sub based event ingestion
Hubspot: Hubspot refresh and unlink actions
Filters: Include is unknown in less than comparisons for number predicates
Updates and fixes:
September 19th 2023
Here’s what’s changed:
Adds functionality to open and close widget and for our users to change if they want the widget to display on load or not.
Updates and fixes:
September 8th 2023
Here’s what’s changed:
Fix backend crash on logout
Fix duplicate key error on group creation
Bi-directional HubSpot owner sync
Stop requesting calendar delete permissions
Stop publishing workspaceCreated messages when creating demo orgs
Remove OpenAI company description fallbacks
Updates and fixes:
September 4th 2023
Here’s what’s changed:
Lead and Company search
Property filters on triggers
Event filters on first and last occurred
Fix bug where user could not enter demo mode
Fix bug where workflow routing rules could not be edited
Updates and fixes:
August 30th 2023
Here’s what’s changed:
Enable app demo state
Add ability to backfill lead firstSeen from Pub/Sub
Use local availability in calendar
Fix authentication bug in calendar settings
Fix faulty number formatting in company lead count
Updates and fixes:
August 25th 2023
Here’s what’s changed:
Adding search to leads and workflow
Bugfix for Clearbit unique constraint error
Bugfix for slack notification delays
Bugfix for lead count inside company view
Expose additional clearbit datapoints
Updates and fixes:
August 14th 2023
Here’s what’s changed:
Adds leads search
Ability to add track events with filters on its properties
Ability to filter on lead and company owners
UI improvements (tabs in sticky header)
Adds filters on event properties
Ability to filter on lead and company owners
Associated leads get synced when syncing company
July 14th 2023
Out with the old, and in with the new - we have deprecated subscribers of a workflow in favour of ‘routing’. With routing, all workflows can be configured to distribute lead assignment to a single team member, or multiple team members evenly. You can always reassign these at a later time, but having a contact assigned at the point of qualification means increasing the timeliness of when they are ready for contact.
Here’s what’s changed:
Workflows now have ‘Qualified leads’ and ‘Setup’ tabs
Routing can be configured via the Setup tab to include the team members you want to route qualified leads to
The event and filter setup has also moved to the Setup tab
July 12th 2023
You can now filter your leads based on a new dimension: Groups. This is a highly requested feature from customers that run their sales motion based on how many seats are being used. It also makes filtering out great nuggets much easier in products where users can be part of multiple wokspaces.
Here’s what’s changed:
When adding a filter to a Segment or workflow you can now select Group Data in addtion to Lead Data and Company Data
Whether you're using our SDK or Segment to connect your data, this will work out of the box with your existing group calls so long as you fire them client-side.
June 27th 2023
Your customers journey does not end after converting which is why we are integrating with your choice of CRM system. First of we have added the ability to continue nurturing your relationship with your customers in HubSpot (with more CRMs to come)
Here’s what’s changed:
Ability to connect to HubSpot
Leads and Companies can now be synced with your contacts in HubSpot meaning that you can create new contacts (or companies) based on your Ripe Leads. If the lead or company already exists in your hubspot, a link is created but nothing in the CRM is overwritten
On the leads page, leads can now be synced to HubSpot and the same goes for companies under the companies page.
June 19th 2023
Now, not only can leads themselves have a contact assigned, but companies can also have an assigned owner. This allows for accurate routing of leads that qualify for a workflow with a company owner. If you now own the account, leads belonging to the company will be routed to you.
Here's what's changed:
Companies can be assigned ownership from the companies page or from a company page.
Company ownership takes precedence over lead ownership when an owner is assigned.
Re-assigning company ownership will prompt you to confirm the new owner.
June 12th 2023
Until now, a lead could have multiple owners, but we're making a change to make it more in line with how sales organizations handle assigning ownership or a contact person to a lead.
Now, if you call a lead that is not currently assigned to you, you'll be asked to assign the lead to yourself before proceeding with the call.
Here's what's changed:
One-click contact ownership for a lead
Ability to reassign or remove the contact using the dropdown menu
Lead reassignment when starting a call (if you're not the designated contact)
June 7th 2023
Segments let you break down Leads and Companies based on your traits provided to Ripe or the Company data we enrich. By segmenting, you narrow your focus on the most important Leads and Companies. This means you'll spend less time searching for qualified leads and more time converting them. Exciting stuff!
Here's what's changed:
Added ability to create segments. These can be based on your tracking events sent to Ripe, or the enriched company data and aggregated traits we provide.
Use your segments as filters in the workflows you set up
